BUS STOP DISTANCE CORRECTIONS: refund starts today

Many have voiced out their unhappiness about how some who travelled along the affected bus stops between 3 July 2010 and 25 November 2010 will need to get a full refund. I don't really know what to say to those ignoramuses who whined how troublesome it can be. They just are darn too lazy to read & find out how easy the refund process. (Bus operators will donate any unclaimed amount after the refund period which starts from today to June 17 next year! That's not enough time to find out how?!).

For those who sniggered on the apparent ineffectiveness of Distance Fares Calculator, well think about it this way: if there's no such service offered perhaps there will be more to refund or we may not aware that there're discrepancies in the first place. The bus operators are being honest, I'd say. So give them a chance, will you?!

PS. In this Public Transport@SG page, you can even check online for your refund amount. You just need to key in your 16-digit CEPAS card number which can be found on the back of your CEPAS card.

FROM Dec 18 to June 17, 2011, commuters affected by overcharging as a result of the bus stop distance corrections can get a full refund on the spot through the following channels:

i) Any TransitLink Add Value Machine (AVM - a purple machine), by placing their CEPAS card on the card reader and selecting the 'Bus Stop Distance Refund' icon on the screen. The system will automatically check and credit the total eligible refund amount into the card.

ii) Any TransitLink Ticket Office/Concession Card Replacement Office, by presenting their CEPAS card to the officer who will check and credit the total eligible refund amount into the card.

The AVMs, Ticket Offices and Concession Card Replacement Offices are located at most bus interchanges, MRT stations and selected bus stops. Commuters can check the list of locations at www.publictransport.sg.

Commuters can also check if they are eligible for a refund by keying in their 16-digit CEPAS card number at www.publictransport.sg or via an automated voice response system by calling the TransitLink Hotline at 1800 2255 663.

Bus operators will donate any unclaimed amount after the refund period - to the Public Transport Fund, which will benefit needy families.

From Straits Times, "Distance refund starts".

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